Shipping FAQs

1. What countries do you ship to?
Currently we ship in the U.S., Canada, US Virgin Islands, Puerto Rico and the Bahamas.

2. Do you offer rush delivery service?
We turn around print jobs in such a fast manner that there is no need for rush charges. We do, however, offer overnight shipping options for faster delivery.

3. What shipping methods do you use?
Hotcards.com ships Via UPS Ground or Air. If you prefer another means of shipment, please let us know by calling customer service before your order is shipped. We will be happy to use your preferred shipping method.

Cancellations should be made before order is printed. Orders once printed cannot be cancelled, and will be shipped to the shipping address you provided during the ordering process. For more information on cancellation please refer to our cancellation policy.

4. What are your shipping costs?
Our secure online order processing is connected directly to UPS servers. A price for shipping will be generated by clicking on the shipping option you prefer. Standard Ground, 2nd Day or Priority Overnight.

5. What if my order is damaged in shipping?
Once a package has been shipped Hotcards.com will not be responsible for late arriving, or damaged packages. Hotcards.com will be sure to insure your packages in the case that a claim would need to be filed. If you have further questions about shipping, please contact Hotcards.com customer service department.

6. Can I arrange for my own shipping provider or courier?
Due to the heavy automation of our print facilities, we cannot break into the fulfillment process with varying shipping carriers.

7. Can I pick my job up myself?
Yes! You can pick up from many of our locations. Please contact your local office to find out if pick up is available.

8. Do you ship to PO boxes?
UPS requires a physical address for shipping of our packages.