Policies

1. Can I cancel or change my order?
Because of our fast turnaround we process jobs as soon as we get them. If you need to cancel a job that has been submitted, you must speak directly to a HotCards.com representative, you may not email or leave a voice mail for canceling an order. If the job has not been plated and scheduled for productions we will be happy to cancel your order. If plates have been made you will be responsible for full payment.

We recommend that you take special care with checking your job to make sure it’s correct, before placing your order. Or, if you are using our design services, we recommend requesting a proof.

2. What if I am not satisfied with my order?
Please send us 100 to 200 samples of your print job so we can find out what went wrong with your job. If we deem the problem a manufacturing defect, we will be more than happy to reprint your job. However Hotcards.com will not be responsible for design flaws on jobs not designed by Hotcards.com Design Team. Including but not limited to, typos, resolution issue or not enough bleed for cutting. Hotcards.com has the right to decide what is and what is not a manufacturing defect.

3. What is your return policy?
Once a job has been delivered or shipped the sale is final. The lone exception to the rule is if there was a manufacturing defect. A customer has 48 hours to let us know of any manufacturing defect. Otherwise the sale is considered final. Please send us 100 to 200 samples of your print job so we can find out what went wrong with your job. If we deem the problem a manufacturing defect, we will be more than happy to reprint your job. However Hotcards.com will not be responsible for design flaws on jobs not designed by Hotcards.com Design Team. Including but not limited to, typos, resolution issues or not enough bleed for cutting. Hotcards.com reserves the right to decide what is and what is not a manufacturing defect.