Ordering & Tracking FAQs
1. What is your turnaround time?
File Cut-off Time
Important: Files have to be uploaded and proofs APPROVED before 2:00 P.M. EST in order to meet the given Turnaround Time for each product.
Once your product is printed, it will be ready for Shipment or Pick-up (Pickup times vary for each Hotcards Office. Please contact your local office for pickup times). Please consider the additional shipping time when placing your order. If you do not approve your proof before the File Cut-off, turnaround will start the next business day. Please note that options such as graphic design, scoring, die cutting, folding, perfing, direct mailing, etc., will add additional time and will be reflected when you add to cart and checkout.
2. Where’s my order?
You can check your order status by clicking on the “Order Status” link in the upper right hand corner of any page on our website.
3. How do I upload a file?
After selecting a product and placing the order through our secure order processing you will be prompted to upload the front and back of your files. Remember to upload one at a time to ensure proper transfer.
4. Can I email my file(s) to you?
If for some reason your file(s) did not upload properly, you may email your file(s) to email@example.com. Be sure to include your order number and contact info in your email to ensure proper order processing on our part.
5. How do I place a re-order?
Hotcards.com website will keep track of the history of all your order, however each order is viewed as a finished order once it is shipped or delivered. If you need to re-order a product a new order will need to be placed.
6. Can I cancel or change my order?
Because of our fast turnaround we process jobs as soon as we get them. If you need to cancel a job that has been submitted, you must speak directly to a Hotcards.com representative, you may not email or leave a voice mail for canceling an order. If the job has not been plated and scheduled for productions we will be happy to cancel your order. If plates have been made you will be responsible for full payment.
We recommend that you take special care with checking your job to make sure it’s correct, before placing your order. Or, if you are using our design services, we recommend requesting a proof.