Ordering & Tracking FAQs

1. What is your turnaround time?
Hotcards.com normal turnaround is 2 day service. Need to get that order faster? We guarantee next day shipping of expedited jobs. Please note that options such as graphic design, scoring, diecutting, folding, perfing, direct mailing, etc., will take additional time, and cannot be guaranteed for next day or 2 day turnaround. Important: Files have to be uploaded and proofs APPROVED before 12 noon EST for next day or 2 day shipment. Expedited Printing is only available for orders being shipped or orders being picked up in our Cleveland, Ohio location. All turnaround times are based on the Cleveland, Ohio Headquarters. All Hotcards.com offices turnaround times will vary, please contact your local office for turnaround and pickup times.

2. Where’s my order?
You can check your order status by clicking on the “Order Status” link in the upper right hand corner of any page on our website.

3. How do I upload a file?
After selecting a product and placing the order through our secure order processing you will be prompted to upload the front and back of your files. Remember to upload one at a time to ensure proper transfer.

4. Can I email my file(s) to you?
If for some reason your file(s) did not upload properly, you may email your file(s) to info@hotcards.com. Be sure to include your order number and contact info in your email to ensure proper order processing on our part.

5. How do I place a re-order?
Hotcards.com website will keep track of the history of all your order, however each order is viewed as a finished order once it is shipped or delivered. If you need to re-order a product a new order will need to be placed.

6. Can I cancel or change my order?
Because of our fast turnaround we process jobs as soon as we get them. If you need to cancel a job that has been submitted, you must speak directly to a HotCards.com representative, you may not email or leave a voice mail for canceling an order. If the job has not been plated and scheduled for productions we will be happy to cancel your order. If plates have been made you will be responsible for full payment.

We recommend that you take special care with checking your job to make sure it’s correct, before placing your order. Or, if you are using our design services, we recommend requesting a proof.