General FAQs

1. Do you offer free samples?
Absolutely! You may request samples by clicking on the “send samples “ link in the resources section of our site.

2. Where’s my order?
You can check your order status by clicking on the “Order Status” link in the upper right hand corner of any page on our website.

3. How do I upload a file?
After selecting a product and placing the order through our secure order processing you will be prompted to upload the front and back of your files. Remember to upload one at a time to ensure proper transfer.

4. Can I email my file(s) to you?
If for some reason your file(s) did not upload properly, you may email your file(s) to support@hotcards.com. Be sure to include your order number and contact info in your email to ensure proper order processing on our part.

5. How do I place a re-order?
Hotcards.com website will keep track of the history of all your orders, however each order is viewed as a finished order once it is shipped or delivered. If you need to re-order a product, a new order will need to be placed.

6. Can I cancel or change my order?
Because of our fast turnaround we process jobs as soon as we get them. If you need to cancel a job that has already been submitted, you must speak directly to a Hotcards.com representative, you may not email or leave a voice mail for canceling an order. If the job has not been plated and scheduled for production we will be happy to cancel your order. If plates have been made or your job is in “Printing” status you will be responsible for full payment.

We recommend that you take special care with checking your job to make sure it’s correct, before placing your order. Or, if you are using our design services, we recommend requesting a proof.

7. What if I am not satisfied with my order?
Please send us 100 to 200 samples of your print job so we can find out what went wrong with your job. If we deem the problem a manufacturing defect, we will be more than happy to reprint your job. However Hotcards.com will not be responsible for design flaws on jobs not designed by Hotcards.com Design Team. Including but not limited to, typos, resolution issues or not enough bleed for cutting. Hotcards.com has the right to decide what is and what is not a manufacturing defect.

8. What is your return policy?
Once a job has been delivered or shipped the sale is final. The lone exception to the rule is if there was a manufacturing defect. A customer has 48 hours to let us know of any manufacturing defect. Otherwise the sale is considered final. Please send us 100 to 200 samples of your print job so we can find out what went wrong with your job. If we deem the problem a manufacturing defect, we will be more than happy to reprint your job. However Hotcards.com will not be responsible for design flaws on jobs not designed by Hotcards.com Design Team. Including but not limited to, typos, resolution issues or not enough bleed for cutting. Hotcards.com reserves the right to decide what is and what is not a manufacturing defect.

9. What are your hours?
Our office hours are from 8.30am to 5:30pm EST Mon-Fri. However you may order online 24 hours at day at www.hotcards.com

10. Can I contact you by phone?
Of course! If you need assistance placing an order, or need any other information, feel free to contact us at 216.241.4040

11. Can you quote items that are not listed on your site?
Yes, we offer custom print quotes on any full-color printing project.   Give us a call or email us at support@hotcards.com.   Please allow at least 24hours for a custom quote to be completed.